Process Mapping & SOP Development Intern

DPH Paid Internship Program, Fall 2026-Spring 2027

Bureau of Health Care Safety and Quality (BHCSQ) 
Project Name: Regulatory Workflow Optimization Initiative 
Intern Title:  Public Health Process Mapping & SOP Development Intern 

Eligible Academic Level: Bachelor’s, Master’s 

Preferred Field(s) of Study: Public Health, Healthcare Administration, Health Policy, Business Administration, Operations Management, Health Informatics, Quality Improvement, Public Administration, Health Sciences, Process Engineering, Management Information Systems  

Note: The position would particularly appeal to students interested in healthcare systems, quality improvement, and regulatory compliance within public health settings 

Semester: Fall & Spring  

Total Hours: 288  

Hours Per Week: Part Time (approx. 12 hours)  

Work Arrangement: Hybrid  

On Site Location:  67 Forest St, Marlborough, MA    

 
Position Overview:  
The Division of Health Care Facility Licensure and Certification upholds these standards by licensing and certifying healthcare facilities and providers throughout Massachusetts, ensuring compliance with state and federal regulations, including Medicare and Medicaid participation requirements. 
 
This internship will support the Division of Health Care Facility Licensure and Certification by working with Division leadership and staff to develop standardized operating procedures and create visual process maps to enhance regulatory compliance workflows and improve efficiency in healthcare facility oversight operations. 

Responsibilities: 

• Document existing workflows and procedures used in healthcare facility licensure and certification processes 
• Create detailed process flow maps using appropriate software tools to visualize current operational procedures 
• Identify inefficiencies, redundancies, and improvement opportunities within existing workflows 
• Develop standardized operating procedures (SOPs) for key Division functions in compliance with state and federal regulations 
• Collaborate with Division staff to gather process information and validate accuracy of documentation 
• Assist in implementing process improvements and updated SOPs 
• Support Training Coordinator to create training materials to support staff adoption of new procedures 
• Maintain organized documentation of all process maps and SOPs 
• Participate in team meetings and provide regular progress updates 
• Support special projects related to regulatory compliance and process improvement as assigned 
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Skills & Qualifications:  

Required: 

• Strong analytical and critical thinking skills 
• Excellent written and verbal communication abilities 
• Proficiency with Microsoft Office suite, particularly Excel and Word 
• Basic understanding of process mapping concepts and techniques 
• Previous exposure to quality improvement methodologies 
• Attention to detail and organizational skills 
• Ability to work independently and as part of a team 

Preferred: 

• Experience with process mapping or flowchart software (Visio, Lucidchart, etc.) 
• Knowledge of healthcare regulations or compliance frameworks 
• Experience conducting interviews or information gathering sessions 
• Familiarity with standard operating procedure documentation 
• Background in healthcare settings or regulatory environments 
• Project management experience or coursework 
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